Salad logoSalad logo
Salad logoSalad logo
Quickstart
How to Find Your GPU or CPU SpecificationsHow to Enable Compute Mode on AMD DriversHow to Update your Nvidia DriversHow to Update your AMD DriversHow to Reinstall your GPU Drivers.How to Create a HAR FileHow to Create a Support TicketHow to Check if your Salad Installer is SafeHow to enable Virtualization Support on your machineEnable Virtualization on HP PCsIdentifying Your CPUEnable Virtualization on Lenovo PCsEnable Virtualization on Acer PCsEnable Virtualization on Asus PCsEnable Virtualization on Dell PCsEnable Virtualization by Motherboard: MSI (American Megatrends)Identifying your MotherboardEnable Virtualization by Motherboard: GigabyteHow to Update the WSL Kernel on your PCHow to Save Network Requests (HAR File)How to Improve Internet Speed for Container JobsHow to Disable ECCHow to Update your Intel Drivers
Discord
GuidesYour PC

How to Create a Support Ticket

Salad Ticket Requirements

Before you submit a support ticket, please make sure you provide the following information to help us assist you as quickly as possible:

  • A description of the issue you're experiencing, including any error messages you may have received.
  • Relevant information such as your machine's hardware (CPU, GPU, RAM, etc) and/or machine ID. If you are submitting a ticket from the Salad Application, this will be automatically included.

You may also find a quicker solution to your issue by searching our Knowledge Base before submitting a ticket.

How to Submit a Support Ticket

Using the Salad Application

  1. Open the Salad Application and click your profile icon in the top left corner of the widget, then select "Get Help" from the drop-down menu.

    Screenshot of Salad Application profile icon dropdown

  2. A window will open where you can describe your issue and submit your ticket. Please make sure to include all relevant information so we can assist you as quickly as possible. Once you've filled out the form, click the "Next" button and you'll be asked if you want to include your machine details before submitting the ticket.

    Screenshot of Salad Application support ticket window

  3. Salad Support will respond to your ticket via email, so please make sure to check your inbox for a response!

Using the Salad Website

  1. Navigate to https://support.salad.com or any page on https://salad.com/store.

    Screenshot of Salad Support website

  2. Click the "Support" widget at the bottom right, this will open a window.

    Screenshot of Salad Support contact widget

  3. Let us know what your issue is, and hit the "Send a message" button to submit your ticket.

If you are unable to access this page, or cannot see the "Contact Us" option, you can instead send us an email to [email protected].

Simply click the email address, and it'll pop open your default mail client ready to send us an email! Alternatively you can enter it as the "To" address in your favorite mail service. You will need to make sure you submit your ticket from the same email address that's connected to your Salad account, or we may not be able to provide assistance on some issues in order to keep your account secure.

If you need to upload log files to your ticket, you can do so by following these instructions: How to find your Salad log files.

You can view your active, and past tickets and chats within the widget by selecting "previous conversations" on the main menu if available. You can also reply to your support tickets through here as well.

Edit on GitHub

Last updated on

How to Create a HAR File

Previous Page

How to Check if your Salad Installer is Safe

Next Page

On this page

Salad Ticket RequirementsHow to Submit a Support TicketUsing the Salad ApplicationUsing the Salad Website