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How to Find Your GPU or CPU SpecificationsHow to Enable Compute Mode on AMD DriversHow to Update your Nvidia DriversHow to Update your AMD DriversHow to Reinstall your GPU Drivers.How to Create a HAR FileHow to Create a Support TicketHow to Check if your Salad Installer is SafeHow to enable Virtualization Support on your machineEnable Virtualization on HP PCsIdentifying Your CPUEnable Virtualization on Lenovo PCsEnable Virtualization on Acer PCsEnable Virtualization on Asus PCsEnable Virtualization on Dell PCsEnable Virtualization by Motherboard: MSI (American Megatrends)Identifying your MotherboardEnable Virtualization by Motherboard: GigabyteHow to Update the WSL Kernel on your PCHow to Save Network Requests (HAR File)How to Improve Internet Speed for Container JobsHow to Disable ECCHow to Update your Intel Drivers
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How to Create a Support Ticket

Salad Ticket Requirements

Help us help you, Chef! Make sure you include your Salad account email address and your CPU/GPU model info on every ticket.

  1. Navigate to https://support.salad.com or any page on https://salad.com/store.

    Screenshot of Salad Support website

  2. Click the "Support" widget at the bottom right, this will open a window.

    Screenshot of Salad Support contact widget

  3. Let us know what your issue is, and hit the "Send a message" button to submit your ticket.

If you are unable to access this page, or cannot see the "Contact Us" option, you can instead send us an email to [email protected].

Simply click the email address, and it'll pop open your default mail client ready to send us an email! Alternatively you can enter it as the "To" address in your favorite mail service. You will need to make sure you submit your ticket from the same email address that's connected to your Salad account, or we may not be able to provide assistance on some issues in order to keep your account secure.

If you need to upload log files to your ticket, you can do so by following these instructions: How to find your Salad log files.

You can view your active, and past tickets and chats within the widget by selecting "previous conversations" on the main menu if available. You can also reply to your support tickets through here as well.

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