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Rewards HelpHow to redeem a rewardReward Vault and redemption codesI redeemed a reward but haven't received itMy reward code is invalidMy reward says it's already been claimedProblems using a rewardI want a refundWhat region is this reward for?I bought a reward for the wrong regionCan I redeem rewards outside the US?Reward out of stockCan you add a reward I want?Prepaid Visa and Mastercard FAQSupported PayPal countriesSupported Venmo countriesSupported Prepaid Visa and Mastercard countries
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Reward Vault and redemption codes

Where to find the codes and history of your redeemed rewards, and which rewards are delivered by email instead of the Vault.

The Reward Vault keeps your redemption history and, for most rewards that need an activation code (games, Discord Nitro, gift cards, subscriptions), the code itself. The same code is also sent in a redemption email to the email address on your Salad account.

Opening the Reward Vault

Hover over the Store navigation on salad.com and select Reward Vault, or go straight to salad.com/store/vault.

Selecting reward vault

Each redemption is listed with its date and status.

Image showing redemption history

If the reward comes with a code, copy it with the clipboard icon and enter it where the reward is activated (Steam, Amazon, the game's store, and so on). The reward's description tells you where the code is valid.

Rewards delivered by email

Cash-like rewards are not shown as a code in the Vault. PayPal, Venmo, prepaid Visa and Mastercard, and some gift cards are delivered by our reward partners: shortly after you redeem, an email with a claim link arrives at your Salad account's email address, and you claim the reward there. See How to redeem PayPal for an example.

Reward not there yet?

Most rewards arrive within minutes, but some are issued by third-party providers and can take up to 24 hours. If nothing has shown up in the Vault or your inbox after that, follow I redeemed a reward but haven't received it. Rewards that fail completely are automatically refunded to your Salad account balance.

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How to redeem a reward

Redeem any reward on the Salad Storefront with your Salad Balance, and find it afterwards in the Reward Vault or your email.

I redeemed a reward but haven't received it

A checklist for rewards that have not arrived in the Reward Vault or your inbox, and what Salad Support can do about a missing claim email.

On this page

Opening the Reward VaultRewards delivered by emailReward not there yet?