Rewards Help
How to redeem rewards with your Salad Balance, what to do when a reward is late, invalid or out of stock, and which regions each reward supports.
Everything about turning Salad Balance into rewards on the Storefront: how redeeming works, what to check when a reward does not arrive or does not work, and which rewards are available where.
Redeeming
How to redeem a reward
Pick a reward on the Storefront, pay with Salad Balance, and find what you redeemed.
Reward Vault and redemption codes
Where your codes and redemption history live, and which rewards arrive by email instead.
Can you add a reward I want?
How to suggest a new reward for the Storefront.
Prepaid Visa and Mastercard FAQ
What the prepaid cards are, mobile wallets, and where to manage them.
Something went wrong
I redeemed a reward but haven't received it
A checklist for late rewards and missing claim emails, and what support can do.
My reward code is invalid
What to check before contacting support about a code that will not activate.
My reward says it's already been claimed
What to send support when a code reports as used.
Problems using a reward
Card declined, store will not accept the code, membership not activating: who to contact.
I want a refund
Why redemptions are final and what you can do instead.
Reward out of stock
Why rewards go out of stock and what to do while you wait.
Regions and availability
What region is this reward for?
How to read the region and currency of a reward before you redeem it.
I bought a reward for the wrong region
What happens when a reward does not match your region.
Can I redeem rewards outside the US?
Most rewards have regional versions; here is how to find yours.
Supported PayPal countries
Where PayPal rewards can be claimed, and in which currencies.
Supported Venmo countries
Where Venmo rewards can be claimed.
Supported Prepaid Visa and Mastercard countries
Where prepaid Visa and Mastercard rewards can be claimed.
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How to redeem a reward
Redeem any reward on the Salad Storefront with your Salad Balance, and find it afterwards in the Reward Vault or your email.