I want a refund

Salad does not refund, exchange or replace redeemed rewards. The checkout screen states it before you confirm: Salad plays for keeps, no refunds.

Rewards are delivered digitally. Once a code or claim link has been issued it cannot be returned or invalidated, so your Salad Balance cannot be returned either. This applies in every case, including:

• you chose the wrong reward, denomination or platform,
• the reward is for the wrong region or currency,
• your PayPal account is closed or limited, or the merchant you want to use does not accept the card,
• you changed your mind after redeeming.

Salad also does not pay out balance directly or convert one reward into another after redemption.

What you can do

• If the reward never arrived, that is a delivery problem and support can help; see I redeemed a reward but haven't received it.
• If the code is invalid or already claimed, support can check it with the provider; see My reward code is invalid.
• If the reward arrived but you cannot use it, the vendor's support is the right place; see Problems using a reward.
• If you bought the wrong region, see I bought a reward for the wrong region.

The only exception is a redemption the provider cancels (for example, out of stock): your Salad Balance comes back automatically. For anything else, contact Salad Support and we will do what we can short of a refund.

Before your next redemption, check the reward's name, description and region on its Storefront page; that is where the region and currency are stated.