Problems using a reward

Salad's job is to get the reward to you. Once it has been delivered, using it is handled by the company that issued it: our reward partners in general. They can see what happened on their side; Salad cannot.

Make sure you are not actually hitting a delivery problem first:

• Reward never arrived: see I redeemed a reward but haven't received it.
• Code rejected as invalid or already used: see My reward code is invalid and My reward says it's already been claimed.

Prepaid card declined, PayPal or Venmo transfer not arriving to your account

Use the Help or Contact link on the claim page you received from our vendors, or reply to the reward email. Send them:

• the reward email or claim link,
• the card details page or the PayPal email you entered,
• what you tried (the merchant, the amount, the date) and the exact error.

Common causes you can rule out yourself: the merchant does not accept prepaid cards or cards from that region, the transaction is larger than the card balance (many stores cannot split payment), the billing address was not registered on the card, or the PayPal email was typed incorrectly on the claim page. See the Prepaid Visa and Mastercard FAQ.

Store or game will not accept the code, membership not activating

Contact the store or game's own support. Our per-reward guides link to it where we have it, for example Riot Games, ExitLag or Razer Gold. Send them the code, the account it was applied to, and screenshots of the error.

What to send Salad Support

If the vendor says the code or card was never valid, or you want us to check the delivery, contact Salad Support with:

• the reward name and reward ID from your Reward Vault,
• screenshots of the error, and of the vendor's reply if you have one.