How to unblock Salad with your ISP

Some ISPs' routers or network filtering stop the Salad app from connecting, or stop the container environment from reaching Salad's services (error 31 or 32). Below are known fixes for Xfinity and BT, then general options. Not sure who your ISP is? Check WhoIsMyISP.

Xfinity (Comcast)

There are a few tactics Xfinity users can try to get unstuck. For starters:

1. Type "10.0.0.1" into your browser's search bar.
2. Hit "Enter" to head to the Xfinity login page
3. Log in using your Xfinity account credentials.

Step #1 uses the default IP address for Xfinity routers. If you use a different static IP, swap in that address there. You'll need to be connected to your home network for this to work. To try from elsewhere, log in at the MyXFi portal instead.

Once you're in, try disabling any parental control settings you may have turned on. If that doesn't help, consider temporarily deactivating your Xfinity Gateway firewall.

BT (British Telecom)

BT broadband users can usually fix connection issues by deactivating the "Personal Firewall" in BT Protect, an optional antivirus program that comes free with some subscriptions. Check to see if you have it installed on your computer to adjust these settings.

Alternatively, you can turn off your BT Smart Hub's firewall like so:

1. Type "192.168.1.254" into your browser's search bar.
2. Hit "Enter" to head to the Smart Hub dashboard.
3. Log in using your BT Broadband account credentials.
4. Navigate to "Advanced Settings" and then choose "Firewall".
5. Disable your firewall using the toggle on this screen.

Step #1 uses the default IP address for current-gen BT Smart Hub devices. If you use a static IP for port forwarding, head to that address instead.

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A Note on Disabling Firewalls

If you disable your firewall, you may be vulnerable to intrusion on the web. Keep Windows' own firewall on, use unique passwords, and turn the router firewall back on once you've confirmed the cause - see Keeping your account secure.

We recommend that all users follow the "Contact Your ISP" guide below.

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Other ISPs

For ISPs not listed, these workarounds may help - but we can't make any promises as to their efficacy.

Change DNS Settings

Some users have success by explicitly changing their DNS settings to one of the third-party resolver addresses listed below. To access those settings:

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Windows

1. Open the Start menu (or press the Windows key).
2. Type "Network Status" and click through to your settings.
3. Click on "Change Adapter Settings".
4. Right-click on your active network connection.
5. Click on "Properties".
6. Click on the table entry labeled "Internet Protocol Version 4 (TCP/IPv4)".
7. Click on "Properties." (If you use IPv6, change those settings as well.)
8. Click on "Use the following DNS server addresses".
9. Type in one of the public DNS server addresses below.

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Third-Party DNS Resolvers

Chefs report anecdotal success with these IP addresses. Use the info links provided in the labels to read up on each and make an informed choice:

• Google Public DNS: 8.8.8.8 / 8.8.4.4
• Cloudflare 1.1.1.1: 1.1.1.1
• OpenDNS: 208.67.220.220 / 208.67.222.222
• DNS.Watch: 84.200.69.80 / 84.200.70.40
• NeuStar Public DNS: 64.6.64.6 / 64.6.65.6

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Why this works: a DNS resolver interprets text-based URLs and converts them into their corollary IP addresses. Your network is configured to route through your ISP's resolver by default. Using a third-party resolver avoids any traffic blockers they may have set up.

Virtual Private Networks

A VPN or proxy can't be used while Chopping: machines behind one aren't assigned jobs, and VPN clients interfere with the container environment's networking even when disconnected. If you installed one to get around an ISP block, contact the ISP instead.

Contact Your ISP

If none of the above solutions have worked, you may need to contact your provider directly. Here are some proactive steps to speed things along:

1. Find out who your ISP is by visiting WhoIsMyISP.
2. Contact their customer support department.
3. Request a whitelist for (https://salad.io) and (https://salad.com).

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Still blocked? Contact Salad Support with your ISP's name and country and your logs folder zipped (how to find it).