Connection & Login
The app stuck on "Connecting", login codes that never arrive, passkey problems, and ISP or DNS setups that block Salad.
These pages cover getting the Salad app signed in and talking to Salad's services. If you're signed in and Chopping but not earning, go to Not Earning instead.
Trouble connecting to the Salad app
Stuck on Connecting, the login page never comes back, Chrome's local network permission, DNS sinkholes.
I can't enter my email address to log in
The one-time code email can't be sent: full inbox, spam blocklist, or you unsubscribed.
Passkey troubleshooting
Setting up or using a passkey fails on Windows.
I lost my passkey
What backup codes are for, and what happens when both are gone.
Unblock Salad with your ISP
Xfinity, BT and other ISPs whose filtering stops Salad connecting.
BT troubleshooting
BT Web Protect and Smart Hub firewall settings in the UK.
Last updated on
Virtualization conflicts with Android emulators
BlueStacks and Nox Player run their own virtualization that stops Salad's container environment from setting up - how to remove them.
Trouble connecting to the Salad app
Fix the Salad app stuck on Connecting or a login that never completes - supported browsers, Chrome's local network permission, restarts, DNS sinkholes and VPNs.