FAQYour Account
I've received a suspicious login attempt
A one-time login code you did not request means someone typed your email address. Ignore it and add a passkey.
If you receive an email from Salad with a one-time login code you did not request, someone typed your email address into the Salad login page - usually by mistake. Delete the email and ignore it. Without the code, nobody can get into your account or your Salad Balance.
What to do
- Do not share the code with anyone, and never enter it anywhere except salad.com or the Salad app.
- If the codes keep coming, or you are worried, add a passkey to your account. Redemptions can be protected by requiring the use of a passkey, as well as for significant account changes.
- Run through the checklist in Keeping your account secure.
If you think someone already has access to your account, contact Salad Support.
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