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FAQYour Account

I've received a suspicious login attempt

A one-time login code you did not request means someone typed your email address. Ignore it and add a passkey.

If you receive an email from Salad with a one-time login code you did not request, someone typed your email address into the Salad login page - usually by mistake. Delete the email and ignore it. Without the code, nobody can get into your account or your Salad Balance.

What to do

  • Do not share the code with anyone, and never enter it anywhere except salad.com or the Salad app.
  • If the codes keep coming, or you are worried, add a passkey to your account. Redemptions can be protected by requiring the use of a passkey, as well as for significant account changes.
  • Run through the checklist in Keeping your account secure.

If you think someone already has access to your account, contact Salad Support.

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Keeping your account secure

A short checklist to protect your Salad account and the Salad Balance in it.

Does the application use my data in any way?

What data the Salad app collects, what it is used for, and how to request or erase it.

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What to do