I've Received a Suspicious Login Attempt

Why Did I Receive a One-Time Login Code that I did not Request?

One of Salad's available login workflows is driven by a unique, one-time login code delivered by email. It's possible that someone else typed in your email address by accident. When this happens, you'll receive an email from Salad with a one-time login code.

What Do I Do When I Receive a One-Time Login Code that I did not Request?

If you receive an email from Salad with a one-time login code that you didn't request, simply delete the email and ignore the request. Without the one-time login code, nobody can gain access to your Salad account or your Salad Balance.

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How do I Ensure my Salad Account and Salad Balance are Secure?

Here are a few tips to safeguard your account:

• Never share your one-time login code with anyone. Salad will never ask you to share your one-time login code (not even with Salad Support staff).
• Never enter your one-time login code into a non-Salad app or website. (A domain ending in xyx.salad.com or xyz.salad.io is a Salad domain.)
• Never grant other people access to your email account.
• Always use a unique, long password for your email account.
• Use our PassKey login option to secure your Salad account. PassKeys are a more secure alternative to passwords and one-time login codes.

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Still have concerns?

If you want to learn more about keeping your Salad account and Salad Balance secure, check out our Digital Hygiene article. If you have additional concerns or think someone has access to your Salad account already, please contact Salad Support.