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FAQYour Account

Can I create multiple accounts?

No - running more than one Salad account breaks the Terms and can get every account banned.

No. Creating or using more than one Salad account is a breach of our Terms, and can result in all of the accounts being permanently banned.

If you cannot log in to your existing account, or have a concern about it, contact Salad Support rather than creating a new one. One account can run on multiple machines.

Two PCs with the same machine ID

If you set up a second PC by cloning or imaging the Windows install of the first, both PCs end up with the same machine ID. Salad then sees one machine reporting from two places, and jobs fail to be assigned to either.

Fix this by reinstalling Windows on your machine.

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Can I change the email address for my account?

No - the email address on a Salad account cannot be changed. What to do if you are moving to a new email.

Does my Salad Balance expire?

Your Salad Balance expires after 12 consecutive months without logging in or Chopping, and cannot be restored.

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Two PCs with the same machine ID