Does my Salad Balance expire?
Your Salad Balance expires after 12 consecutive months without logging in or Chopping, and cannot be restored.
Yes. Your Salad Balance expires if you go 12 consecutive months without logging in to Salad or Chopping. Once it has expired, the balance is set to zero and cannot be restored, even if contacting Salad Support.
Keeping your balance
Any of these resets the 12-month clock:
- Logging in to the Salad app or to salad.com.
- Chopping any workload, for any length of time.
Logging in once a year is enough, even if you have stopped Chopping.
Warning emails
As the expiry date approaches, Salad emails the address on your account to warn you. Log in before the date in the email and your balance is kept. If the warning arrives and there is no activity before the deadline, the balance expires.
If you want to keep using the balance but are not Chopping any more, redeem it from the Storefront before it expires.
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