When you encounter an issue with a reward, Salad Support will ask for screenshots of your issue in order to contact our suppliers. For Steam Gifts you will need to supply a few screenshots when trying to claim your reward.
Above are example screenshots. When taking your screenshots, ensure to include your entire screen, showing the Task Bar (with the date and time). Please ensure you have not edited, or censored, any part of the screenshot or we may need to ask for new screenshots.