We obtain our rewards from third party suppliers, this means there can sometimes be mistakes or issues with getting you your key. If a reward you have purchased is showing as invalid, there are a few things you can double check.
- Make sure you are redeeming it in the right place. The correct storefront, or website, will be listed in the product name or description. If you are having trouble redeeming your item, make sure to check where it is valid for.
- Make sure you are in the correct region. Some keys are region locked, and will only work in certain locations. The correct region will be listed in the product title or description, make sure to double check where your key is valid for.
- You may have typed your key in wrong, make sure to double check it, or copy paste it if you aren't sure.
- If you have purchased a DLC, you may need to own the base game already to activate it. Make sure to double check you own the base game, and check whether you have bought DLC, or the core game itself.
If your reward is still showing as invalid, when entered in the correct location in the correct region, there may be an issue with the key we delivered. Please contact us here and we can do our best to assist.