Why did I receive a one-time login code that I did not request?
Salad's login workflow is driven by a unique, one-time login code delivered by email. It's possible that someone else typed in your email address by accident. When this happens, you'll receive an email from Salad with a one-time login code.
What do I do when I receive a one-time login code that I did not request?
If you receive an email from Salad with a one-time login code that you didn't request, simply delete the email and ignore the request. Without the one-time login code, nobody can gain access to your Salad account or your Salad balance.
How do I ensure my Salad account and Salad Balance are secure?
Here are a few tips to safeguard your account:
- Never share your one-time login code with anyone. Salad will never ask you to share your one-time login code (not even with Salad Support staff).
- Never enter your one-time login code into a non-Salad app or website.
- Never grant other people access to your email account.
- Always use a unique, long password for your email account.
If you want to learn more about keeping your Salad account and Salad Balance secure, check out our Digital Hygiene article. If you have additional concerns or think someone has access to your Salad account, please contact the Salad Support staff by submitting a ticket or emailing us at email@example.com.