If your app is still in the Prepping stage, Salad is configuring your machine, downloading miners, and transitioning into the “Chopping” phase. Depending on your particular PC and a few other factors, this can take anywhere from a few seconds - 30+ minutes. So, go AFK and just let Salad do the work!
However, if 30+ minutes have passed and you’re still stuck, there might be an issue. First, make sure Salad is whitelisted with your Antivirus program, as this software can block Salad from downloading or connecting to the miners.
If that’s not the issue, you can contact Salad Support here and we will help you out.