FAQ on Hardware Orders
Please note that this is only for physical hardware orders with Salad, non-hardware orders such as stickers, posters and apparel are not bound by these terms. Terms for apparel orders can be found here.
Where can I order them?
Physical hardware orders can only be fulfilled within the USA, this includes all 50 US states. Orders made to outside the USA will not be fulfilled, and will be cancelled and refunded.
Do I have to pay for shipping?
The cost of shipping is included in the price of the item from our storefront, you do not need to pay any additional fees for shipping or handling.
Can I change the shipping information after placing the order?
After placing your order, you will receive a form via email to fill in and complete. When entering this information, please ensure it has been entered correctly as we are not able to change shipping information for an order once fulfilled.
Can I cancel my order?
Much the same as all other purchases made from the Salad store, they are non-refundable and cannot be cancelled once fulfilled.
What's the status of my order?
Once your order has been fulfilled and confirmed, you should receive tracking information for your order which will allow you to see the status, and estimated delivery dates from the delivery courier.
Some of my order hasn't come, where is it?
If you have placed an order for multiple items, or purchased a bundle of items, they may arrive in multiple deliveries and boxes. This is because all of the items in your order may not be available at the same fulfilment centre, and has been shipped from separate facilities. You should receive tracking information for all parts of your order to allow you to track them independently.
Where can I find out more about the product?
The product page in the Salad application will contain specific model numbers, as well as the colour of the product, and some major product information. For further information about the product and its features, please reference the official product page from the manufacturers website.
My order is damaged, what can I do?
If your order has been damaged during shipping, please immediately create ticket here. We may request additional information about the condition of the item, or other information about the product.
What do I do about warranties?
The warranty for each product can be found in the product description, and should be included within the box once your product is delivered, as they can differ depending on manufacturer.