How can I delete my account?
How to request deletion of your Salad account by email, and what you lose when it is deleted.
To delete your Salad account, email [email protected] from the email address the account is registered to. Support cannot delete an account on a request sent from a different address.
Deletion is irreversible
Any Salad Balance left in the account is lost when it is deleted and cannot be restored. Redeem what you want to keep first.
Spend your remaining Salad Balance
Redeem anything you want from the Storefront before you ask for deletion. Balance in a deleted account is gone for good.
Email support from the account's address
Send an email to [email protected] with:
- Your Salad username.
- The email address of the account (the one you are sending from).
- A short note that you want the account deleted.
- Optional: The reason you want it deleted - it helps us improve the app and may fix the issue you were having.
Wait for confirmation
Support flags the account for deletion and it is usually removed within minutes. You get a reply confirming it is done, and your email address is removed from Salad's mailing lists.
After deletion
- You can create a new Salad account with the same email address later. Nothing from the old account carries over.
- If you lost your passkey and your backup codes, deletion is the only way to get going again: support cannot remove a passkey from an account. Delete the account and start a new one.
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Your account
Answers about your Salad account - deletion, privacy requests, email changes, balance expiration, limits and keeping your account secure.
Can I change the email address for my account?
No - the email address on a Salad account cannot be changed. What to do if you are moving to a new email.