Where to find your Salad logs

Salad desktop app v1.0.0:

Finding your Salad log files:

  1. Open your Salad widget by clicking the Salad icon in your system tray

  2. Click the menu at the top left

  3. Click the "Show Logs" button

  4. This opens up the Salad log directory, containing all of your Salad logs. Follow instructions from Salad Support if directed for which logs to upload

  5. Alternatively: Navigate to "C:\ProgramData\Salad\logs" in your file explorer.


    Understanding your log files:

    \

    The logs in the root of the Logs folder are the main SaladBowl logs. We persist these logs for 7 days. We may request these logs if you are experiencing a generic issue with the widget, or issues running the right workloads on your machine.

    \gpuz

    These log files track and record sensor data we receive in order to show GPU temperatures and usage in the widget. We persist these logs for 1 day. We may request these logs if you are not seeing your GPU usage or temperature within the widget.

    \gpuz-init

    These are the initialization logs for the above service, which logs what GPUs are installed in your machine, and information about your GPUs. We persist these logs for 1 day. We may request these logs if your GPU(s) is not appearing within the widget.

    \systeminformation

    These are the initialization logs to gather other system information like CPU model, and available system RAM. We persist these logs for 1 day. We may request these logs if your CPU(s) is not appearing within the widget.

    \[workload name]

    Logs found in other folder names (such as T-rex, TeamRedMiner, XMRig) contain the miner logs. We persist these logs for 7 days. We may request these logs if you are having issues running workloads on your machine.


    Salad desktop app v0.5.8:

    When troubleshooting with a support representative, you'll often be asked to provide your log files so we can get more insight into your particular issue. 

       1. Open the Salad applicationmceclip0.png   2. Navigate to the Earn tab at the top of the window, and then to the Miner Details page   3. Scroll down and click the "Show Folder" button.   4. A file explorer window will then open up showing your log files, which you can then drag and drop into your email to send to us, or into the "add attachment" window when creating your ticket, or chat.

    If you are unable to follow these steps, or something doesn't work, you can manually navigate to the log folders using the guides below.

    On Windows:

       1. Browse your computer's directory with the "search programs and files" bar or "File Explorer"

    sshot-116.png

        2. Locate "C:\Users\<username>\AppData\Roaming\Salad\logs\main.log" 

    Make sure you replace <username> with your own username on your computer. You should find your Salad log files there, pictured below (on a Windows 7 machine): 

    main_logs.png


    Here you will find a ‘main.log’ file, you may also find a ‘main.old.log’ file. Both files, highlighted in red above, are what we need to find your solution, which you can then drag and drop into your email to send to us, or into the "add attachment" window when creating your ticket, or chat.

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