How to create a support ticket

  1. Open up your Salad application, or navigate to app.salad.io.
  2. Click the "Support" widget at the bottom right, this will open a window.

  3. Click the "Contact Us" page at the top. Alternatively, you can try looking for direct help with your question by searching our existing help articles.

  4. If there are agents online ready to take a live chat, you'll be given the option of either selecting a live chat experience, or sending us an email. If no agents are online, you won't be able to select the live chat option, and we'll automatically take you to a ticket creation page.

  5. Let us know what your issue is, and hit the "Send a message" button to submit your ticket.

  6. If you are unable to access this page, or cannot see the "Contact Us" option, you can instead send us an email to [email protected]. Simply click the email address, and it'll pop open your default mail client ready to send us an email! Alternatively you can enter it as the "To" address in your favourite mail service. You will need to make sure you submit your ticket from the same email address that's connected to your Salad account, or we may not be able to provide assistance on some issues in order to keep your account secure.

If you need to upload log files to your ticket, you can do so by following these instructions: How to find your Salad log files

You can view your active, and past tickets and chats within the widget by selecting "previous conversations" on the main menu if available. You can also reply to your support tickets through here as well.

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